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NEW YORK A new report from the Customer Respect Group suggests that some computer products and services firms have a long way to go to improve responsiveness to online inquiries.
The Customer Respect Group, which analyzes how corporations treat their customers on the Web, found that more than a third of the 60-plus computer products and services companies surveyed did not respond to consumer inquiries.
Twenty percent use auto-responder technology, in which e-mails are automatically sent to users to confirm the receipt of their inquiries and inform them when to expect a response.
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