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A new Deloitte report shows the extent to which a consumer sensibility has seeped into the way Americans deal with the healthcare system. If actively engaged patients were (for all the buzz about them) more the exception than the rule a decade ago, they’re now a mainstream phenomenon.
One sign of this: 16 percent of respondents to the Deloitte polling (fielded last October) said they’ve switched physicians, with two-thirds of them saying they did so “because they were dissatisfied with the service they received.”
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