Retail Store (Department)

Kohl’s beat out Macy’s (No. 2), Sears (No. 3) and others based on its overall shopping experience according to those surveyed. “They said the chain does well on its value proposition. Its sales force is highly attentive and it is well-organized,” said Passikoff. Kohl’s also received kudos for its fast and efficient check out.

1.    Kohl’s
2.    Macy’s
3.    Sears
4.    Dillard’s
5.    Marshalls
6.    JCPenney

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