The (Instant) Message is Clear

If you need to reach someone at his or her office, the phone–we now know–is not the best way to do it. E-mail is easier and more popular, as evidenced by the deluge of messages with which cube dwellers are greeted each morning as they log onto their computers. But what do you do if you have only a few quick words to say and need only a few back in return? You do what a growing number of office workers are now doing: access your instant messaging service.

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