An Account This Shop Won't Win

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Anyone upset with telephone company Nynex-now Bell Atlantic -and who doesn’t have any luck with the customer service department can turn to the Internet to vent their frustration.
Thinking Media, a New York-based interactive ad agency, hosts a Web site called Nynex Sucks (www.nynexsucks.com), which catalogs consumers’ complaints about Nynex-and there are many.
Thinking Media’s managing director, Owen Davis, originally launched the site because it took Nynex six months to get his T1 line hooked up.

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