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While most corporate chieftans were yachting or relaxing with a highball at the country club, Zappos CEO Tony Hsieh was busy at work this weekend. He’s become a one-man customer-service machine for the online shoe retailer. First, he took up a suggestion from a follower of his Twitter feed to give away a pair of shoes on the micro-blogging service—quite possibly a first for the shoe category. Hsieh randomly chose from among his hundreds of followers, rewarding Paula
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