Palm: a victim of bad ads or a bad product?

With Palm reportedly shopping around for a new agency, the obvious assumption is that the client was unimpressed with Modernista!'s surreal campaign starring an ethereal ingenue on a hill. But allow me to go out on a limb here and say this: It isn't the agency's fault. Love them or hate them, you can't deny the ads were memorable, unique, hypnotic and buzzworthy. This isn't a case of a failed ad campaign. It's a case of a failed product.