JetBlue flight attendant: a PR hero or zero?

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JetBlue is no stranger to bad PR. Just look back at the Valentine's Day storm of 2007. But this week, we have a much more interesting crisis at JetBlue: the behavior of flight attendant Steven Slater. After getting into it with an allegedly abusive passenger on Monday afternoon, Slater snapped—he got on the PA system and reportedly said: "To the passenger who just called me a motherfucker, fuck you. I've been in this business 28 years, and I've had it."

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